Pinkys Policy

Policies

RESERVATIONS POLICY:

Please arrive a minimum of 5 minutes in advance of your spa treament time. Services will begin and end on time as a courtesy to the next guest. As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.

TARDINESS POLICY:

We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

CANCELLATION POLICY:

We have reserved time and space especially for you and require 48 hours notice for group and package appointment cancellations/rescheduling and 24 hours notices for all other appointments. If less than the required notice is given, we reserve the right to charge $25 for late cancellations and reschedules. If for any reason PINKYS BEAUTY BOX needs to reschedule or cancel an appointment, as much advance notice as possible will be given. A credit card or gift card may be required to reserve appointments at our discretion.

 

NO SHOWS:

Each time a customer misses an appointment without providing proper notice, another customer is prevented from receiving service. In addition, our technician is out of work for that allotted time. Many are impacted by missed appointments.  Please contact us 24 hours before your appointment so we can make adjustments accordingly.  We reserve the right to charge a fee of 50% of the service cost for all missed appointments (“no shows”). 

Thank you  for your understanding and cooperation! 

PRICES POLICY:

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

GRATUITY POLICY:

Prices do not include gratuities. 18% gratuity will be assessed for bridal parties, and group parties.

MONETARY POLICY:

PINKYS BEAUTY BOX accepts Visa, Master Card, Discover, American Express, PINKYS BEAUTY BOX gift cards, bank debit cards, cash and personal checks. A $25 fee will be assessed for returned checks. PINKYS BEAUTY BOX gift cards are not redeemable if reported as lost or stolen.

REFUND POLICY:

All service sales and gift card sales are final. Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. In some situations, a restocking fee will be charged. Refunds will be issued in Store credit only. Store credit must be used the same day as the return. At PINKYS BEAUTY BOX discretion, some non-receipted returns accompanied by a photo ID may qualify to receive a gift card for the lowest selling price. All returns are subject to system verification.

SPECIAL CONDITIONS POLICY:

Please notify our Spa Coordinator (Kim @ 808.670.0136) before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.

AGE REQUIREMENT POLICY:

Spa guests must be 18 years of age or older to receive treatments without the approval or company of an adult.

CONFIDENTIALITY AND PRIVACY POLICY:

We do believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist or esthetician remains confidential. Client lists and email lists are confidential. We do not share our client lists with outside companies.

OTHER TIPS FOR YOUR VISIT:

Please do not bring valuables with you; we are not responsible for lost or stolen items. Please respect the right to a quiet atmosphere for all guests. We ask that you refrain from talking loudly and that you turn off all cell phones.